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Knowledge base
General
FAQ
14
Where's the answer to my question?
How quickly does Chronos answer questions?
Is there a phone number I can call?
Why won't the software accept my license?
How do I unsubscribe from the mailing list?
View all 14
Licensing
3
How do I look up my license key?
Can I use the product on more than one computer?
Why haven't I received the license key for the product I just purchased?
OS X
2
How do I record a movie that demonstrates my question/problem?
How do I take a picture of my screen that shows my question/problem?
Latest News
2
Status Update: Syncing notes between multiple computers
Status Update: Improved syncing between NoteLife and SOHO Notes.
Notelife
Version 1
3
Migrate from SOHO Notes
Migrate from StickyBrain (Modern)
Migrate from Evernote
SOHO Organizer
Version 9
11
How do I migrate from version 7?
How do I migrate from older Chronos products?
How do I fix my local syncing?
How do I go back to version 8?
How do I set up iCloud?
View all 11
Version 8
6
How do I migrate from version 7?
How do I migrate from Personal/Group Organizer?
How do I solve problems migrating from version 7?
Multi-User Information
Why is the Skype option for dialing disabled?
View all 6
Version 7
5
How do I uninstall SOHO Organizer 7?
How do I uninstall SOHO Organizer 7 and revert to version 6?
How do I turn ON syncing?
When I click on a letter on the alphabet bar no contacts appear?
When I launch SOHO Organizer I receive the message "Unable to connect to database becasue: incorrect password"?
Version 6
15
Does SOHO Organizer support repeating tasks?
Does SOHO Organizer support syncing data with Palm, BlackBerry, or Windows Mobile devices?
How do I convert my Personal/Group Organizer 4 data to SOHO Organizer?
How do I reset the sync data so I can start from scratch?
How do I uninstall SOHO Organizer?
View all 15
Version 5
11
How do I reset the sync data so I can start from scratch?
How do I uninstall SOHO Organizer and revert to StickyBrain 3?
How do I uninstall SOHO Organizer?
I've tried to reset the sync data and syncing still doesn't work, is there anything else I can do?
What is the password to the SOHO Organizer database? I would like to access it through the OpenBase Manager or another third party application.
View all 11
SOHO Notes
Version 9
10
How do I migrate from version 7?
How do I migrate from older Chronos products?
How do I get the DockNote tab to appear on the side of my screen again?
How do I go back to version 8?
How do I uninstall SOHO Notes?
View all 10
Version 8
12
Can I use Dropbox with SOHO Notes?
How do I migrate from version 7?
How do I solve problems migrating from version 7?
How do I install a new database file?
How do I quit the background helper applications?
View all 12
Version 7
7
How do I reset the sync data so I can start from scratch?
How do I uninstall SOHO Notes 7.x and revert to SOHO Notes 6.x?
Is Palm sync supported any longer?
Is there a way to synchronize notes between multiple computers besides using .Mac?
Searching does not work in SOHO Notes.
View all 7
Version 6
12
Does SOHO Notes work with Firefox, Netscape, and other Mozilla based browsers?
How do I reset the sync data so I can start from scratch?
How do I uninstall SOHO Notes 6.x and revert to SOHO Notes 5.x?
How do I uninstall SOHO Notes?
I can no longer sync notes to my iPod?
View all 12
Version 5
15
Does SOHO Notes work with Firefox, Netscape, and other Mozilla based browsers?
How do I convert my StickyBrain 2 notes to SOHO Notes?
How do I uninstall SOHO Notes and revert to StickyBrain 3 or 4?
How do I uninstall SOHO Notes?
How do I uninstall SOHO Organizer and revert to StickyBrain 3?
View all 15
iScrapbook
Version 4
6
Where's my artwork after installing iScrapbook 4 from the Mac App Store?
How do I fix my corrupt iPhoto library?
How do I transfer my scrapbooks and artwork to another computer?
Can I use graphics from other sources or am I limited to iScrapKits?
Why do my photos and/or graphics appear blurry?
View all 6
Version 3
4
Can I use my own graphics instead of those found in iScrapKits?
Does iScrapbook work with Aperture or only iPhoto?
How do I order a printed and bound book containing my scrapbook pages?
Where do I get the FREE kits and templates included with version 3?
Version 2
4
I received the message "The update is improperly signed." when I try to update iScrapbook.
What's included in an iScrapbook 2 download?
What's included in an iScrapbook 2 retail box?
After I upgraded to version 2, I can no longer see or have access to the Elements that came with version 1.
Version 1
3
When I try and add an item to the Favorites bin I receive an error message of "An error occurred while saving".
When I run the installer for SOHO Art Pack it's telling me I have to install additional software. I've already purchased iScrapbook?
Where are all the templates, graphics, elements, et cetera that come with iScrapbook?
PrintLife
Version 2
1
Why is the inside of my greeting card upside-down?
Version 1
3
Where do I download the freely included artwork?
Where do I download the freely included templates?
How do I create raffle tickets?
Business Card Shop
Version 4
1
How do I fix my corrupt iPhoto library?
Labelist
Version 7
4
How do I fix my corrupt iPhoto library?
Why does the text on my label appear in the center of the label?
Why don't my contacts appear?
How do I create raffle tickets?
Greeting Card Shop
Version 2
1
Why is the inside of my greeting card upside-down?
iClipboard
Version 4
1
Is iClipboard compatible with Firefox?
Version 3
2
Why can't I paste clippings?
What applications are incompatible with iClipboard?
Version 1
3
How do I uninstall iClipboard?
When I copy an object a question mark appears in the shelf instead of the object I copied?
Where does iClipboard store its data?
SOHO Labels
Version 5
2
Does SOHO Labels work with Aperture or only iPhoto?
Where do I get the FREE artwork kits included with version 5?
Version 4
1
How do I obtain the FREE Holiday Image Kits?
Version 3
3
How can I add, edit, or delete a contact in SOHO Labels? Can I import contact data into SOHO Labels?
What contact address (home, work, etc.) gets used when using one of the delivery address blocks?
When using one of the standard delivery address blocks the country will not appear for some of my contacts?
Version 2
1
I upgraded from version 1 and don't know where the masks are?
StickyBrain
Version 4
4
How do I uninstall StickyBrain 4 and revert to StickyBrain 3.x?
What is the password to the StickyBrain database? I would like to access it through the OpenBase Manager application.
Where is the database to StickyBrain located and how do I back it up?
Why does StickyBrain 4.x sometimes consumes CPU cycles even when I'm not using it?
Version 3
18
Does StickyBrain work with Firefox, Netscape, and other Mozilla based browsers?
Flagging/unflagging a message in Apple Mail has stopped working.
How do I change the default settings a new note uses such as font, font size, note size, etc?
How do I grab a web page?
How do I import my notes from StickyBrain 2?
View all 18
Version 2
8
Are there updated calendars for StickyBrain 2?
How do I quit the HotKey application?
How do you uninstall StickyBrain 2?
StickyBrain says it can’t read my data file so it created a new one. I launched StickyBrain and all my information is gone.
StickyBrain will not stay quit.
View all 8
Version 1
2
Hot keys don’t appear to work under OS X 10.0.
When I launch StickyBrain I get an error message that says StickyBrain couldn't find CarbonLib.
NoteLife (OLD)
Version 1
8
How do I correct encrypted notes that appear blank?
Is it possible to sync NoteLife to a computer using methods other than Wi-Fi (e.g. a cable with iTunes)?
Voice recording does not work.
What versions of SOHO Notes will NoteLife be able to synchronize notes with?
How do I fix syncing with my iPhone/iPod touch?
View all 8
F10 Launch Studio
Version 1
4
F10 Launch Studio crashes when I try to remove an application while in Edit mode.
How do I uninstall F10 Launch Studio?
In launch mode if I press the arrow key it launches the application instead of selecting the applications.
Using F10 Launch Studio with Mac OS X 10.3 and above.
SOHO Business Cards
Version 2
2
Does SOHO Business Cards work with Aperture or only iPhoto?
I upgraded from version 1 and don't know where the masks are?
Version 1
1
The clip art, shapes, ready-made designs, or iPhoto albums do not show up in the drawer.
SOHO Art Pack
Version 1
5
Can I use the clip art in other applications?
How do I access SOHO Art Pack and where does it get installed?
How do I uninstall SOHO Art Pack?
Why can't I install SOHO Art Pack?
Why does my clip art no longer appear?
Consultant
Version 1.42 to 2.58
2
How do I upgrade my Consultant data file to the latest version of Personal Organizer?
Is Consultant still supported?